"The apartments themselves are nice, but community areas are beginning to be run down (i.e. spackle all over the walls, dirty, pool not always maintained, one grilldoesn't work, ect..) and the crime in the area is getting worse."
"ABV is a nice apartment complex. It’s very quiet, neighbors are not loud on our floor. The main road gets noisy but overall a safe place to live. There a few situations that I have not been too happy about but the good has out weighed the bad."
"Honestly I can’t stand the leasing staff. It’s always different people who don’t care about you at all. We pay more rent than anyone else here and if it weren’t for the hassle for the hassle of moving we’d be gone by now. I literally will tell everyone they shouldn’t live here because of the awful experience over the last 2.5 years."
"Great location for young adults, close to lots of popular bars, BEAUTIFUL apartments with updated appliances yet still extremely affordable in comparison with other apartments in the area. Maintenance is very quick to respond and very helpful with any and all maintenance requests. There is even a great little dog park for the dogs here, its a little smelly but maintenance tries to clean it regularly-- could use a little improvement there. Otherwise I'm IN LOVE with this apartment and I never want to move!"
"I Love everything, just wish Gym and club room hours would be extended later to around 10-11pm. Sometimes I get home late from the office and commuting and don’t have time to hit the gum. I also would utilize the club room more if it was open later."
I have lived at Alexan Buckhead Village for 9 months now and have thoroughly enjoyed the property. The apartment I have is spacious and new, while the amenities are spectacular. The walls are a bit thin and have made working from home difficult though. Otherwise, it's a great place to live."
"I love living here. The aesthetic of the apartment is great - I get compliments from anybody who comes over. The location is the best part about it. I can walk to the store, to restaurants and even my yoga class in under 10 minutes. Plus the staff is so nice and quick to respond to any issues"
"Still enjoying my time at the Alexan, haven’t had any issues or concerns. Excited for when the amenity space will be open until 10pm so I can have more time after work to hang out and enjoy the space."
"Wish there was a concierge/24/7 front desk. Front desk staff are there 9-5 and rarely answer the phone. Also hate the Fetch package system, I find it quite inconvenient. Loading dock only being open until 5 when you’re moving in is quite annoying and difficult as well. Hallways are also very long and confusing. Now for the good stuff: apartment is huge and so so beautiful. I’m big on cooking and baking and this kitchen is amazing and the walk in closet is any girl’s dream. Bathroom could have more storage but it’s manageable."
"Great place overall, but a few concerns -
- The stairwells were often dirty
- we constantly heard our neighbors (walking, tv, everything)
- the dog park is small
- leasing office wasn’t always responsive
- package stolen (despite the fetch program)
- needing a separate package was complicated and led to lost packages from loved ones"
"The community has gone down hill since I first moved in. There is sheet wall broken /falling on my level. The pool is pretty gross and there is never any sanitation wipes in the gym. For the price we pay it is not great anymore"
"Love the apartment and area! Nice layout plan and it is in a super convenient location! The only problem I have is the noise-level while in the apartment. I can hear my upstairs neighbor in the early hours of the morning."
"Everything has been fantastic. The staff in the office have been helpful and all the other services the building offers have been seamless.
The hallways have been quiet and clean as well as the community facilities such as the gym and lounge area.
I’m looking forward to the summer months where I’m able to enjoy the pool and my large balcony!
My favorite amenity of the apartment has been the wine fridge! It’s a unique feature that sets these apartments from any other apartment complex."
"None of the amenities are open regular hours "due to COVID" when in reality if they were open regular hours people could better social distance because they would naturally spread out when they were using them (i.e. the gym only being open from 7am-8pm is ridiculous)."
"My resident experience has been great . The staff has been very sweet and diligent when it comes to work orders and etc . I first moved in October and I love coming home . I would definitely recommend."
"When I moved in my place was dirty. Management had a cleaning person come the next day & I pointed out to her everything that needed to be clean.She asked me to leave & return in 2 hrs. When I returned she was gone & my place was still dirty."
"Love the Alexan! Have had three leases so far and continue to enjoy it. Great units with tall ceiling to let in a lot of natural light. Appliances are up to date and stainless steel. Large balconies to enjoy the sunsets and relax on."
"Amenities are great, maintenance is incredible-- very responsive to maintenance requests, very helpful when dealing with various problems. The only issue is that the front desk is often very difficult to get a hold of to speak with, otherwise living here has been great! Also, its an incredible location to be living in and one of the best apartments if you have a dog!"
"The leasing agents have been incredibly nice and helpful throughout the signing/moving in process. Everyone I've met who lives here are really nice. Maintenance guy is awesome and came instantly after a request. Don't have any complaints so far!"
"So far we love it here. Maintenance came quickly. The halls are cleaned weekly. The staff is super nice. The dog park smells a but well...like dogs have used it. It could use a hose down. Everything has been amazing otherwise. The people are friendly. The elevator broke once and was fixed by the following day. It's a lovely neighborhood. Again, we love it here!"
"So far has been very nice. Move in was simple. The apartment was in good order before move in. There were a few items that were really fixed within the first week after move in. The kitchen is spacious. Once the weather damage on some of the cabinets is taken care of it will be beautiful."
"My first year was AMAZING! Now I hate it most of the times. The garbage stinks, they have toxic spray to try to cover the garbage smell, and now her huge garbage can sit outside. So now all I smell is garbage stinky toxic spray and dog P I can’t even enjoy being on my porch.
When I moved in last year I was promised there would not be any toxic sprays in the halls in the common areas are anywhere on this property. I have MCS and it’s making me sick to even live here. I’m at a loss as to what to do about it. Other than going to the top people that own the place. I’m very disheartened over this because I really loved this place when I first moved in.
I also moved in for the saltwater pool because I’m sick I need exercise even in the winter months. The pool is always dirty has a funky feel on your skin and is never warm. Since living here anyone pressure wash and try to clean the dog area. All they do is spray more toxic spray on top of it to make the P smell go away that doesn’t work."
"I’ve lived here a year. I don't have any complaints. Any issues I’ve had have been resolved. If anything I’d say it’s minor things with residents behavior. But that will happen anywhere. I don’t hold it against the actual building. I do wish that the bags for dog poop were checked more often. When they are available it’s great. When they run out it’s a stab in the dark when they will be refilled.
Also I swear that every Friday and Saturday night someone just opens their balcony door and blasts objectively bad music while what sounds like 10 other people scream into the courtyard."
"Great experience with Alexan. Love it here! From day one, I have enjoyed my stay. Unfortunately because of Covid, the community events have been slowed down, but when I had just moved in— it seemed like there was an event each week. i really enjoyed the community events, especially getting to know my neighbors. Can’t wait till we get to some what normalcy, and we can keep having events."
"I have had a fantastic move in experience. It was a very simple and easy process. Maintenance has been efficient when I notify the residence of an issue. So far I have no complaints and I am enjoying my new home."
"I just moved into a one bedroom apartment and it is perfect! The ceiling is high and the kitchen is huge and gorgeous. The pool has string lights so if you apartment looks out at it, you’ll have the perfect ambiance. My favorite part of this apartment complex though is the peloton bike in the fitness center!"
"Love the apartments! The finishes and counters are so nice. I love the layout of the apartment and the amenities with the game room and work spaces. We've had a few small issues but most of them have been addressed. Our oven light doesn't work, our bathroom sink pull is disconnected, and my keyfob randomly stopped working one day. But other than the small issues we've loved this place and the residents we've met here"
"The maintenance staff is great and responds to work orders promptly. The location is amazing. The apartments are very nice. The free guest parking is a bonus. The building feels safe and is well maintained."
"The apartment management company is using COVID as an excuse for limiting our access to amenities even though the hours that are limiting access are completely arbitrary and no extra cleaning is getting done in this time."
"Love the community. Hard to get in contact with people from the leasing office. During the day when the leasing office is open and a visitor ir a delivery comes if using the call box only the outside door will open and the elevator door remains closed, so the resident has to come down to get the visitor/delivery."
"This is a great community overall, and the perfect location nestled in the Buckhead Area. My only draw back was the lack of communication early on in the moving process (with previous employees). Since I have moved in, the new staff members have been great and I have no complaints!"
"Personally, I believe this is the best bang for your buck in Buckhead (no pun intended). When it comes to location, amenities, apartment renovations etc; Alexan Buckhead is definitely the best choice when you compare all of those things with how much your rent is! I was in midtown before paying roughly 1k more a month for what? I didn't need "luxury", this place is perfect for its location and price."
"I moved in at the beginning of June and the management was very helpful from the start. Since I have dealt with several problems that have not been fixed and the noise continues to be a frustrating issue."
"I love Alexan so far, very nice units, great location and staff is helpful. I enjoy the amenities and inviting people over. My move in process was definitely foreshadowing to how my time living here would be"
"Living here has been a really great change of pace - awesome location, great amenities, updated layout/appliances and spacious closets! The noise is definitely a factor but expected that living right in the middle of Buckhead."
"Alexan is such a beautiful place. I just moved here a couple weeks ago and I have very much enjoyed my experience so far. the community is very aesthetically pleasing, and my sister and I have felt very welcomed here."
"Good amenities and very beautiful apartments. The maintenance and cleaning staff are very receptive and quick to respond to problems and go out of their way for me. However, the leasing office staff is sometimes impossible to get in contact with I have to call multiple times a day to even get someone to answer and they can be forgetful about issues."
"My only issue is the Peloton bikes. I just wish there was more than one for the entire apartment. Other than that, everything is great. I especially love that they fix things in public areas that break.
A lot of apartments leave broken things as is and that is when it starts going downhill."
"So far it has been a great experience. The staff have all been extremely helpful. I have only had one issue and that is with the delivery of some packages but I do not think management has anything to do with that."
"Haven’t lived here long, but the application and the move in process have been great so far. The few things that needed to be done in the apartment when I moved in were fixed by maintenance within the day."
"I really love this apartment complex for the living aspects and how nice it is, however, getting started as a new resident has been a little bit of a nightmare. I moved in about a month ago and I still have not been set up on any portal or been able to sign my lease. I was taking over for a prior tenant and moving in with someone who was already a resident, so maybe that’s why it hasn’t been prioritized, but it just feels like I haven’t been able to get in contact with anyone. I understand that the virus has caused complications and understaffing and I am not at all angry about that or with the people who I have been contacting - it just hasn’t felt like I have even been recognized as someone who lives in the building and that’s been frustrating. It almost seems like my application wasn’t ever processed as they’ve had the wrong email (email of the prior tenant) and I haven’t been contacted once. I’ve had to reach out every time. I feel like I shouldn’t have to reach out every week to get set up as a tenant, especially since we began this process well over 2 months ago. My roommate is the only one who can get a response and that makes it feel even less like I’m part of this community. For the amount of money that it costs to live here, that is completely unacceptable."
"We absolutely love it here. Clean, quiet and cozy. Everyone is always so kind and helpful. Good secure environment. In love with the adjacent neighborhood with trees and wildlife. Which is pretty cool for being in the middle of the city. Extremely near to shopping and fine dining. You can walk or scooter...
We are very pleased with maintenance. We put in a ticket and they are Johnny on the spot with a smile on their face.... The amenities are stellar, and always clean. Most of all we feel safe here. Safe to walk our dog around the neighborhood any time of the day or night."
"I really like the neighborhood. Very close to everything, but not directly in the hustle and bustle of the city. However, my portal login has not been working for about 90% of the time I have lived here so far. I cannot pay my rent or submit a work order under my name. I have to go through my girlfriend's portal just to do so. The front office is always saying that they are "on top of it" and going to help me fix it, but they are very lackluster on that."
"The maintenance crew is amazing as well as the cleaning crew Andrew in the front office has done an amazing job in these trying times. Hoping that you hire a manager that can be people savvy and can control the environment we live in as far as hand sanitizers and all that C 19 Awareness while managing this Apartment. I believe the common area should be opened with a head count of about 10 people and you just enter at your own risk."
"Enjoy living here. Despite COVID, I would like to have access to common areas, specifically the workout area. I would also like to see a greater pool area occupancy then 13. It should be based on # of units as people intra-unit have quarantined together. Grill area should be separate from pull area as there is sufficient space to social distance."
"In general, the building and employees are always on top of issues and communicate well to the residents. The only complaint we have would be the noise level from Pharr Road at night - better sound proofing would be ideal for cruising issues.
Otherwise, we've enjoyed living here!"
"The staff are all so wonderful and really try to solve any issues you have quick. During this whole COVID crisis we were able to get some money back when they closed the amenities down. This small act means a lot."
"The staff is very kind And likeable, and the apts are very cute. However as time goes by, things begin to stand out, and the most notable one is this: the windows are thin (yes. I mention this in every survey, and I will continue to do so. It’s a pain point in my experience)."
"I love my unit. It’s good quality. I like the pool area. The noise is a little much. I wish leasing office was more responsive. I really like my place and that the maintenance staff is helpful. I am overall happy but staff either needs more people on it or they need to get better with response time. Thanks!"
"I love living here. It's very clean. The staff is great. I've meet so many great friends. The shoppes and restaurant are amazing. I have a beautiful view of Buckhead and fantastic sunsets every evening."
"It’s great! Can’t wait for the gym to open and the pull to be fully opened as well. Location is awesome and the neighbors seem friendly. A lot of sound can be heard through the doors in the hallway but that’s no big deal. Love the new home!"
"My move-in experience wasn't great. I wasn't able to see my unit before I moved in, I wasn't even able to see the leasing office or any of the amenities (I still haven't). I was given a folder with "move-in information" (none of which was explained to me), I was never told that we aren't able to send packages to the apartment so I've had many items get lost in the mail which has been beyond upsetting. I haven't received any kind of follow up from the front office since my move-in, not even for them to collect the initial move-in documents. There are issues in my unit (missing lint trap from the dryer and my vent hood and vent light are both not working) and I've been told that they won't be able to be fixed because of COVID-19."
"The Alexan Buckhead Village has been a good place to live. My roommate has a dog, so the dog park is definitely a high light. I'm also happy it stayed open during COVID. Maintenance is always responsive, especially when we have an issue."
"The apartment is both beautiful and spacious. The only down side is that the drawers are cheaply made and hard to open and there is clearly wear and tear on the cabinets despite how new the building is. Additionally, Pharr road can get pretty noisy due to the traffic."
"I’ll start with the good:
The maintenance team is the best I’ve ever experienced of ANY apartment building I have lived in thus far. Those folks ALONE are FIVE STARS. Frankly for the amount of work that has to be maintained here there really should be three people or at MINIMUM a 3rd part time person in the maintenance team.
Now on to the bad:
That being said, what I’ve been paying per a square foot in leased space with the amenities pushes my review WAY down. For example what I am paying in rent per a sq ft and the fact your GC who built this apartment building used shoddy millwork vendor that is falling apart to save you money but you are still charging me rent as IF I live in a apartment with millwork that is top of the line. That sort of stuff definitely pulls my score down.
Also, Alexan Buckhead only rewards NEW tenants with lease discounts but the existing tenants who are excellent tenants and decide to renew there no rewarding those tenants with some sort of lease discount. Especially when there is a lot of garbage existing tenants have to put up which primarily has to do with the continuous revolving door of office people here.
Wouldn’t the money, time and effort you all spend getting a apartment ready to be re-leased better served by negotiating with the existing tenant in order to encourage them to stay?
You don’t do anything to encourage your office staff to want to want to stay so it makes sense why your business model is making poor choices with not having things in place to encourage your tenants to stay...."
"I really love living at the Alexan. The apartments are beautiful. However, there have been some times that is is quite hard to get ahold of the staff or get information pertaining to moving/switching apartments. The move in-out process was quite chaotic and I was even charged extra for moving which I had already paid previously. I think this place is great but would
Love for management to be a bit more on top of things."
"The Alexan buckhead has been such an incredible place to live, the staff in the leasing and maintenance offices are always so kind and eager to help solve your problems. I’ve never had to wait for any call backs or repairs that I needed an it’s really hard to beat the amenities and their cleanliness at the buckhead location. Have recommended to several friends!"
"Great apartment, spacious and new. Common areas and amenities are great! I use the game room several times a week. Plenty of parking and several free visitor spaces. Close walking distance to the Buckhead shops and nightlife."
"Upon moving into the community everything was glitz and glamour. Honestly it didn’t take long for that to fade. I don’t blame the management they are awesome. However, they should enforce a few rules for residents. Often times trash is left in stairways, clubhouse, halls and elevators. In addition, dogs roam and are not leashes. To add, they urinate in hallways, stairways and elevators and the mess is not cleaned up by the owner. If I wasn’t locked into a lease I would honestly move."
"Alexan has the best location, apartment layout, and hands down, the best combination of amenities for multifamily rental in Buckhead. I just upgraded from my one bedroom to a two bedroom here, as I could not find a better place to upgrade to. Not even for less money."
"I am loving this residency. I moved from Kansas to Atlanta all alone and the Alexan staff has made me feel so welcome! They have great get togethers that help tremendously with meeting new people in the area and in your building! Thank you Alexan Buckhead for all that you do!"
"The overall experience is positive. I would suggest putting security cameras near every elevator and stairwell to increase security and lessen the risk of break-ins. Having a heated pool is great. I wish there were more Peloton bikes in the gym."
"The apartment community has been great! The residents are welcoming and nice. The staff have all been very receptive and helpful with any questions/concerns. The moving process was wonderful. This is one of few places that I have lived at where I have not had any issues during the moving process."
"I only recently moved in but the Alexan Buckhead is a great place to live so far and the location can't be beat! The pool and business/entertainment center is great as well when you need a place to stretch out."